![]() You can ask for a partial refund for unredeemed licenses within 30 days of purchase.If the book doesn't work, you can ask for a full refund within 65 days of purchase. ![]() You can ask for a full refund within 7 days of purchase as long as you haven't redeemed any of the purchased licenses yet.If your refund is approved, the e-book or audiobook may be removed from your library and you may not be able to read or listen to it.įor refunds on multi-quantity purchases like "Buy for groups": If a book in the bundle doesn't work, you may request a refund for that book within 180 days of purchase.You can request a full-bundle refund within 7 days of purchase, as long as you haven't downloaded or exported multiple books in the bundle.If the audiobook doesn’t work, you can request a refund at any time.South Korean customers: You can request a refund within 7 days of purchase, as long as you have not started listening to the audiobook.All sales are final, except for the following instances:.Refunds on audiobooks depend on where you bought the audiobook: If you bought an e-books bundle, you’ll only be able to request a refund for the full bundle.If the e-book doesn’t work, you can request a refund at any time within 65 days of purchase.You may request a refund within 7 days of purchase, except for rentals of e-books for which all sales are final.Refund availability for single returns and books bundles If your e-book or audiobook won't load or play, try these troubleshooting steps. If you would still like a refund or you are requesting the refund for another reason, see the info below. You’ll usually get a decision within 1 business day but it can take up to 4 business days.Select the reason for the refund from the dropdown.For the order you want to request a refund, click on View to see Transaction details.Click Payments & subscriptions > Budget & history.For non in-app purchases, please use the “Request a refund” button above or select an alternative refund request option on this page.Currently, you can only request refunds for in-app purchases from the Play Store app.Option 2: Ask for a refund on the Google Assistant For hardware devices: To return or get a refund for devices you bought on the Google Store, go to the Google Store refunds page.Most emails with refund decisions arrive within 15 minutes, but they can take up to 4 business days.If you don't find the order, you may have bought it on a different Google Account.If you have multiple refund requests, repeat these steps for each item you bought. ![]()
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